Exchange & Refund
Return & Exchange Policy
1. How to Make a Return or Exchange
If you change your mind, please contact our customer service at faye@amandahairs.com with your order number. We’ll check your order status and provide detailed return instructions.
Important: Items must be returned in original factory condition — unaltered, unworn, undamaged, with tags and packaging intact. Please ensure the lace is uncut and the wig remains unused. All returns will be inspected before an exchange or refund is approved.
We recommend using a trackable shipping method, as we are not responsible for lost packages.
2. Cancellation Policy
You may cancel your order within 2 business days of purchase by contacting our customer service. Once your order has shipped, it cannot be canceled.
3. Exchange & Refund Period
You may request an exchange or refund within 30 days after receiving your order, as long as the item is in its original condition.
4. Return Shipping Fee
Customers are responsible for all return shipping costs. Please mark your package as “RETURN, NO DUTIES” to avoid customs fees, otherwise it may be returned to you.
5. Returns Without Contact
Please do not return your item without contacting us first. Unauthorized returns cannot be guaranteed for refund, as the return address may differ from the original shipping address.
6. When Will I Receive My Exchange or Refund?
Exchange: Once we receive and inspect your return, the replacement will be shipped within 3 business days.
Refund: After inspection, the refund will be issued to your original payment method. Please provide your return tracking number to speed up processing. Refunds usually appear within 3–7 business days depending on your payment provider.
7. Non-Refundable Items
- Clearance or final sale items
- Customized wigs (color, style, or length)
- Packages refused upon delivery without contacting customer service
8. Contact Us
Email: faye@amandahairs.com
We reply within 24 hours and are always happy to help.
💗 Amanda Hair — We’re here to make your shopping worry-free.
