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Amanda Hair Wig Length Chart
Amanda Hair Wig Cap Chart
Return & Exchange Policy
1. How to Make a Return or Exchange
If you change your mind, please contact our customer service at faye@amandahairs.com with your order number. We’ll check your order status and provide detailed return instructions.
Important: Items must be returned in original factory condition — unaltered, unworn, undamaged, with tags and packaging intact. Please ensure the lace is uncut and the wig remains unused. All returns will be inspected before an exchange or refund is approved.
We recommend using a trackable shipping method, as we are not responsible for lost packages.
2. Cancellation Policy
You may cancel your order within 2 business days of purchase by contacting our customer service. Once your order has shipped, it cannot be canceled.
3. Exchange & Refund Period
You may request an exchange or refund within 30 days after receiving your order, as long as the item is in its original condition.
4. Return Shipping Fee
Customers are responsible for all return shipping costs. Please mark your package as “RETURN, NO DUTIES” to avoid customs fees, otherwise it may be returned to you.
5. Returns Without Contact
Please do not return your item without contacting us first. Unauthorized returns cannot be guaranteed for refund, as the return address may differ from the original shipping address.
6. When Will I Receive My Exchange or Refund?
Exchange: Once we receive and inspect your return, the replacement will be shipped within 3 business days.
Refund: After inspection, the refund will be issued to your original payment method. Please provide your return tracking number to speed up processing. Refunds usually appear within 3–7 business days depending on your payment provider.
7. Non-Refundable Items
- Clearance or final sale items
- Customized wigs (color, style, or length)
- Packages refused upon delivery without contacting customer service
8. Contact Us
Email: faye@amandahairs.com
We reply within 24 hours and are always happy to help.
💗 Amanda Hair — We’re here to make your shopping worry-free.
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About Payment
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payment of paypal:
1. You have your PayPal account, then choose the PayPal to complete the payment directly
2. If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
Note: Choose the PayPal payment, you can choose your country currency, we accept all the currency.
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Payment Of Credit Card:
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Pay Attention:
Note: Your credit card will be charged upon placement of your order.-
About Shipment
If your order is urgent, pls contact us directly or leave comment on your order.
Email : faye@amandahairs.com
Order And Shipping
Q:How do I pay for an order?
A: To pay for your order on www.amandahairs.com, follow the steps below:
1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.
2) Choose payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal, any credit cards that can connect to pay with paypal, Western Union. We firstly recommend you use Paypal.
Q: When will you ship the hair and How long is the shipping?
A: Generally, we will despatch your order the other day since the date you placed the order. shipping to USA usually take 3-5 working days, to Europe 4-6 working days, Usually we shipping the product with 24 hours, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3days.Shipment is proceeded by Fedex/DHL. Kindly note below:P.O Box is not acceptable.
Q: Is there any custom duties?
A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Q: Does Amanda hair guarantee delivery time?
A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
Q: Does the hair have a bad smell?
A: Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Q: Can the hair be colored or bleached?
A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Will the hair be shedding or tangle?
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended every day use: Olive Oil Hair Polisher.
